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The truth is that most tasks involve 5% value-added activities... and 95% wait time. If you ask someone to estimate based on their effort, it’s not going to tell you the task duration. Also, the best place to optimise is cutting wait time! #yow18 @CatSwetel https://t.co/PN3T052wfM


Important Note

This site features content going all the way back to 2000. The posts you’ll read reflect my views and writing style at the time. While I have gone back to clean up a few of them, I think it’s important not to sanitise too much. This site is a record of who I am and how I’ve grown. Any blog post written years ago may not reflect who I am today, nor how I would write about the same topic today.