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Next up is @markangrish from ANZ talking about how to be customer-centric, even in a big bank. Do you even know who your customer is? #dotc19 #dotc https://t.co/htWQgr6fIo


Important Note

This site features content going all the way back to 2000. The posts you’ll read reflect my views and writing style at the time. While I have gone back to clean up a few of them, I think it’s important not to sanitise too much. This site is a record of who I am and how I’ve grown. Any blog post written years ago may not reflect who I am today, nor how I would write about the same topic today.