Sorry, Kel, but this Andersen Consulting guy who spoke at ND sounds like a real wanker. I mean, whose side is he on? He says that e-commerce hurts businesses by making the market more efficient. Should that be a goal? Shouldn’t we, as the world’s foremost example of capitalism, be striving to give consumers as much “perfect information” as possible? Why is it good that companies only survive because people are deliberately restricted from looking for competition? Obviously this guy’s on the side of the “fat, dumb and happy” retailers and not on the side of consumers.