My computer may not be dead after all! Here’s a tip to any fellow AppleCare users: Make sure that you dial the secret number option in the manual when you call phone support. Otherwise you end up being directed to some clueless Indian guy in Bangalore gamely reading a script in an attempt to diagnose a computer he probably isn’t even using. I tried the super secret number on my second call today and got transferred directly to a knowledgeable local Apple techie who cut through the BS and told me directly what he thought the problem was. (Me: “Snookums, I may have to leave you. I’m in love with my AppleCare representative.”) Just some advice!
