I am so frustrated with Apple Australia right now. My iMac is still out of commission, waiting for a replacement logic board. (Which is the same part that was replaced back in January.) It’s now been FIVE WEEKS that I haven’t been able to use my computer, and according to my technician, it could be another two before they get the part. I’m on hold with AppleCare right now, and for once I’m going to demand that something be done. This is RIDICULOUS. I did the math today: I’ve owned the machine for a total of 32 weeks, eight of which it’s been unusable. EIGHT! That’s twenty-five percent! And it’s even worse if you take off the few weeks I was on holiday (and thus didn’t use the machine). Here I am, working my ass off on a crappy laptop to try to finish a website in 48 hours when there’s a frickin’ G5 sitting DEAD in the next room. NOT HAPPY, JAN.
Update: Well, they offered to replace the machine. That’s good. They can’t get me a new one for three weeks. That’s bad. How stupid is that? Plenty of stores have stock, but they can’t just give me one of those. It’s ridiculous. I’m sure if I was in the U.S. I could’ve just taken this thing to an Apple store and walked out with a new one an hour later. Instead I’m just supposed to accept shoddy service here as a given. So I just sent off a righteously peeved e-mail to my AppleCare representative, Apple Australian customer relations, the third-party service technician, everybody I could think of. I even invoked the Office of Fair Trading (who state that any manufacturer offering an express warranty must have a “reasonably” supply of parts on hand). I explained how I’ve personally had a hand in convincing several people to Switch: (Max, John, Hoey, Sharon) but that right now, I wouldn’t be able to bring myself to recommend a Mac to anyone in good conscience. “I feel like Apple have LET ME DOWN.” Let’s see if that does any good…
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