Submitted as actual feedback to the Coles website:

“I’d like to complain about the ongoing remodeling efforts at Coles Broadway. Look, I get it was time for a refurb. The shopping center may in fact have demanded it. But the way it’s being done has turned my weekly shop into a complete nightmare. I now actively dislike going to the store. It’s not the construction; it’s the layout. It doesn’t take a cynic to immediately notice that the milk has been strategically moved to the spot farthest from the entrance. The dairy has been split up with butter and cheese at one end of the store with the veg, and yogurt clear at the opposite end with the milk. The new cases for the meat are only half as high and the different meats are not clearly defined. I have to lean over and peer at each and every shelf in an aisle crowded with other confused customers. No one knows where anything is anymore! Customers are forced to wander up and down every single aisle, which appears to have been by design. On my last visit, I saw an employee whose sole function appeared to be helping customers find things in the store. THIS IS BAD DESIGN, and it makes me want to switch to a supermarket that is not openly antagonistic towards their customers.”